Case Manager – Rabiaa (NWA/038)

[Rabiaa,Iraq ]

The Case Manager is responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are being provided to persons with protection concerns. He/she will support and coach Case Workers throughout the case management process and directly handle complex cases as needed.

 

Generic Duties:

• Conduct an initial assessment with new caseworkers, prepare & implement a tailored induction plan including shadowing, observing and conducting role plays;
• Supervise and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions;
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases;
• Ensure adherence of Case Workers to protection principles, code of conducts and internal SOPs;
• Monitor timescales for response, decision-making and follow-up through the internal case management platform and according to priority of case to ensure timely and appropriate support;
• Monitor the documentation of cases through regular review of files and case management platform and provide feedback to Case Workers;
• Conduct regular case audits, to ensure that cases meet and maintain compliance with established SOPs and minimum standards in case management;
• Ensure the proper filing and archiving of case management files to maintain data confidentiality;
• Review regularly staff caseloads to ensure they are manageable and in line with minimum standards of not more than 25 open cases at a time;
• Schedule and facilitate regular case management meetings with Case Workers to discuss specific cases and general challenges in their tasks;
• Identify staff gaps and training needs when they arise and communicate them to the Case Management Officer for his/her action;
• Identify and analyze protection trends in the overall caseload to inform protection programming;
• Participate in case conferences with partners when required;

• Carry out all tasks respecting key protection principles including but not limited to: PSEA, do no harm, non-discrimination, confidentiality, accountability and need-to-know principles;

• Contribute to regular service mapping exercises and updates of service directory;
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing.

The Case Manager is responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are being provided to persons with protection concerns. He/she will support and coach Case Workers throughout the case management process and directly handle complex cases as needed.

 

Generic Duties:

• Conduct an initial assessment with new caseworkers, prepare & implement a tailored induction plan including shadowing, observing and conducting role plays;
• Supervise and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions;
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases;
• Ensure adherence of Case Workers to protection principles, code of conducts and internal SOPs;
• Monitor timescales for response, decision-making and follow-up through the internal case management platform and according to priority of case to ensure timely and appropriate support;
• Monitor the documentation of cases through regular review of files and case management platform and provide feedback to Case Workers;
• Conduct regular case audits, to ensure that cases meet and maintain compliance with established SOPs and minimum standards in case management;
• Ensure the proper filing and archiving of case management files to maintain data confidentiality;
• Review regularly staff caseloads to ensure they are manageable and in line with minimum standards of not more than 25 open cases at a time;
• Schedule and facilitate regular case management meetings with Case Workers to discuss specific cases and general challenges in their tasks;
• Identify staff gaps and training needs when they arise and communicate them to the Case Management Officer for his/her action;
• Identify and analyze protection trends in the overall caseload to inform protection programming;
• Participate in case conferences with partners when required;

• Carry out all tasks respecting key protection principles including but not limited to: PSEA, do no harm, non-discrimination, confidentiality, accountability and need-to-know principles;

• Contribute to regular service mapping exercises and updates of service directory;
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing.

• University Degree in a related field e.g. Social Work, Psychology or equivalent.
• 2 years of relevant work experience (of which at least 1 year in a supervisory role).
• Experience in Case Management (especially GBV)

 

Competencies: (Knowledge, Skills & Abilities)

• Computer literacy (Word, Excel)
• Respect and a non-discriminatory attitude
• Ability to manage people and build their knowledge and skills
• Good interpersonal and communication skills
• Good reporting skills
• Ability to show empathy
• Ability to work under pressure
• Fluency in Arabic (written and spoken)
• Working knowledge of English (written and spoken) will be considered a plus.

 

For Application, PLEASE VISIT THE GOOGLE FORM LINK   (YOU WILL NEED A GOOGLE ACCOUNT TO ACCESS IT)

• Only short-listed candidates will be contacted.

• Your resume must be uploaded in PDF format.

• INTERSOS is reviewing applications on a rolling basis, the vacancy might be filled before the closing date.

• A female candidate is preferred.