The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.
IRAP operates offices in the U.S. (New York City, Washington, D.C.), Jordan (Amman), Lebanon (Beirut), and Europe (Berlin). Our legal and advocacy teams work closely with a corps of pro bono lawyers from leading law firms and multi-national corporations, and law students who have created IRAP chapters across the United States and Canada. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights. IRAP has over 100 full-time staff members. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.
IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in the legal profession.
About the Intake & Legal Information Department
The Intake & Legal Information (ILI) team screens potential clients, develops and maintains self-help legal tools and legal information, and provides legal assistance in UNHCR processes.
Opportunity
IRAP is seeking a Client Communications Coordinator to maintain and expand IRAP’s communications with and self-help resources for refugee communities. The Client Communications Coordinator is a member of the Intake and Legal Information (ILI) Department and reports to the ILI Director. The Client Communications Coordinator also works in close partnership with other Legal Services Department teams and IRAP’s Communications Department.
Responsibilities
Coordinate IRAP’s content for clients on IRAP’s self-help website, iraplegalinfo.org, and IRAP’s community-facing social media, including organizing regular reviews and updates of IRAP’s self-help content.
Post content and perform basic maintenance of IRAP’s self-help website and social media.
Identify needs and objectives to expand the reach of IRAP’s information about relocation pathways.
Work with M&E and IRAP Tech teams to develop systems to track impact and improve IRAP’s resources.
Qualifications
Required
Experience coordinating social media and maintaining websites.
Highly organized and flexible; able to multi-task and manage a high-volume workload; and excellent time management skills.
Sensitivity to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations.
Fluency in oral and written English.
Knowledge of and skill using social media, website management, and Google analytics.
Preferred
Demonstrated experience supporting campaigns relating to vulnerable populations, refugees, human rights, or immigration.
Graphic design experience and knowledge of Canva, Photoshop, and Illustrator.
Basic experience with HTML/CSS.
Additional languages (Arabic, Dari, Farsi, Pashto, and/or Spanish).
Location: The Client Communications Coordinator may be based in New York City, Washington, D.C., or remotely in the United States.
Compensation
The annual salary range for this position is $62,774 – $76,484 commensurate with experience. May be subject to a collective bargaining agreement.
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