Provide a warm welcome to community partners, volunteers, and clients who access the office. Greet and direct visitors as well as advise staff of appointments.
Schedule appointments and coordinate schedules for staff and programs
All phone duties, including developing expertise in new phone system
Conduct preliminary screenings for walk-in clients
Distribute resource materials to clients
Administrative duties:
Provide general administrative support for office, programs, and case managers
Provide daily management and organization of mail, including sorting, processing and copying mail
Complete and submit purchase orders that maintain adequate office supplies
Manage files, file set -up, file cabinets and filing
Preserve privacy and strict confidentiality of client personal information
Identify and implement solutions to improve office workflow
Attend organizational meetings on a weekly basis and as needed
Assist in other duties, tasks, and responsibilities as identified
Data Entry:
Enter client data into the Refugee Management System
Enter client data into the Refugee Data Center
Programmatic duties:
Assist with check distribution on an on-going basis and ensure required signatures are obtained
Assist with intake coordination for all programs
Assist program supervisors to conduct file reviews while not managing the office reception duties
Bachelor’s degree preferred
Must have excellent communication skills both verbal and written; high English language proficiency required; fluency in another language preferred such as Arabic, Burmese, French, Nepali, Spanish or Swahili.
Experience working with diverse populations and/or refugee programs desired; willingness to assist newly arrived refugees better understand the conventional, American office space including educating clients on appointment making, canceling and rescheduling appointments etc.
Must have excellent communication skills both verbal and written
Must be flexible, capable of working independently under pressure and managing multiple priorities
Excellent computer skills including Microsoft Office applications (Word, Excel, and Outlook) as well as Google calendaring
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