Syria Blog

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.  All offers

Description Provide rapid response to queries from customers pertaining to technical/ configuration questions. Attend to calls routed from call center while ensuring achievement of customer service targets in terms of response time and resolution. Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution. Assisting our customers with various technical issues that range in complexity. Learn thoroughly

PURPOSE OF POSITION: To effectively assist the EMPACT project coordinator in the implementation of a food assistance project EMPACT through digital skills training and professional support to vulnerable Syrian refugees, Internally Displaced Iraqis and host communities and Returnees in Ninewa, Duhok and Erbil Governorates of Iraq. The Team Leader will work closely with EMPACT project coordinator to ensure high quality management of our educational centers and strong supervision the teachers and teacher’s assistants to ensure