Tele Sales Executive

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

PRINCIPAL ACCOUNTABILITIES

• Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.
• Probe, question and understand completely the customers’ needs and requirements to understand where DHL’s service offering can add value to the customers business.
• Identify potential and negotiate and persuade accordingly existing customers to maximise their use of DHL’s services to generate additional sales revenue from existing customers.

• Source and action new business leads and persuade potential customers to utilise the DHL services to generate additional sales revenue from new customers.
• Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring.
• Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.
• Analyse figures and reports and spot trends and identify issues and take appropriate action where necessary to maximise revenue by addressing issues early.
• Take care of any administrative duties as well as support any of the other members of the team as and when requested.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Educated to Degree Level.
• Telephone / Sales experience in a multi-national company with customer interface experience essential.
• Good command of English language; Arabic is critical, Kurdish is a plus
• Excellent PC skills (MS Word & Excel).
• Numerically literate.
• Well developed communication & selling skills.
• Customer Services attitude (controlled temperament).
• Dedicated, Hard-working and Enthusiastic.
• Flexible and prepared to work long hours.
• Ability to work under pressure.