SVN 2021 262 Operations Manager (8 Positions) (P3) Washington, D.C., United

SVN 2021 262 Operations Manager (8 Positions) (P3) Washington, D.C., United States of America

Context:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of

providing resettlement opportunities to tens of thousands of refugees each year. The

International Organization for Migration’s (IOM) multi-disciplinary staff members provide a range

of services and support to the USRAP including, but not limited to, case processing, migration

health assessments, cultural orientation training, organized transportation and administration of

a travel loan and collections program. The Department of Operations and Emergencies (DOE),

specifically the Resettlement and Movement Division (RMM), has the organizational

responsibility to provide direction, oversight and guidance to IOM’s global support to all

resettlement programs.

Under the overall supervision of the Overall Site Manager based in Washington DC, and the

direct supervision of the Site Manager in one of the locations in the U.S. where IOM has an

operational presence, the Operations Manager will be responsible for managing and

coordinating all movement operations activities in a designated site.

Core Functions / Responsibilities:
1. Manage and coordinate movement operations activities in a designated site where IOM has

an operational presence, including activities related to field support, movements, data

processing and compliance. Oversee and guide staff development processes such as

recruitment, training, duty assignment and the provision of feedback on performance on a

regular basis to ensure high quality work and the accurate completion of activities.

2. Oversee the efficient and effective management of airport services for departing individuals in

a designated site where IOM has an operational presence including in relation to

documentation, luggage, escorts, and special services. Ensure staff deliver the highest quality

service, interact appropriately with airport and government officials and handle urgent issues as

they occur. Establish and monitor the work schedule, validate hours, and ensure the processing

of relevant financial paperwork in coordination with the IOM Finance Department.

3. Oversee staff as they assist individuals at transit centers. Establish and monitor the weekly

shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure and

clean environment; address issues as they arise and continually seek ways in which IOM can

improve services.

4. Ensure pre-departure orientation is coordinated for individuals at the transit center or

consolidation points according to the highest ethical standards and guidelines established by

IOM. Supervise the coordination of transportation from consolidation points and transit centers

and address special needs, such as meals, medication, wheelchairs, and medical conditions.

5. Ensure that the Operations and Data Processing staff on the base are entering data in

Hummingbird in line with IOM Hummingbird roles agreed with the Bureau of Population,

Refugees, and Migration (PRM.)

6. Ensure efficient communication with the US Booking Unit (USBU) responsible for managing

domestic air and ground movements.

7. Liaise with all partners on base, as well as the Department of State, Department of Defence,

Department of Homeland Security representatives, as well as with the airport authorities and

airlines, on a regular basis, to represent the best interest of beneficiaries and clients. As

needed, represent IOM at partner meetings and conferences.

8. Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies,

procedures, and guidance in the Movement Management Manual (MMM), including assistance

for unaccompanied minors (URMs). Ensure IOM is adequately training staff members on

working with at-risk and sensitive cases and is mainstreaming Prevention of Sexual Exploitation

and Abuse (PSEA) through the awareness and training sessions for staff and service-providers.

9. Develop and supervise quality assurance procedures, ensuring checks are being regularly

undertaken by staff members and incident reports are being submitted and responded to in an

efficient manner. Advise and report regularly to the IOM’s Site Manager on relevant activities.

Develop, streamline and improve processes and Standard Operating Procedures.

10. Maintain a comprehensive understanding of relevant Movement Operations Standard

Operating Procedures (SOPs) and Movements-related systems (e.g., iGATOR,), and ensure all

relevant staff remain professional, impartial, and unbiased during all interactions with migrants

and colleagues per the IOM Standards of Conduct and instruction on PSEA.

11. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with

standards of conduct and data protection rules. Take remedial or corrective action for any

non-compliance to SOPs or the Standards of Conduct by IOM staff members or partners, and

keep the Site Manager and/or Overall Site Manager updated accordingly.

12. Perform such other duties as may be assigned.

Required Qualifications and Experience:
Education

• Master’s degree in Political Science, Law and/or International Relations or related field from an

accredited academic institution with five years of relevant professional experience.

• University degree in the above fields with seven years of relevant professional experience.

Experience

• Prior Movement Operations experience, especially in IOM, is highly preferred;
• Transportation-related and/or management experience is a strong advantage. Knowledge of

IOM’s Movement Operations program implementation and administrative, financial and business

rules and practices is desirable;

• Experience in the region is an advantage.

Skills

• Proven written and verbal communication skills;
• Ability to effectively communicate with and lead a team;
• Demonstrated proficiency with iGator, MiMOSA, SAR, and Amadeus;
• Excellent computer skills and a high level of proficiency in spreadsheet and database

applications.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in

English and have at least a working knowledge of one additional UN Language (French,

Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written).

Working knowledge of French and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process,

which may include written and/or oral assessments.

Notes

Previous applicants do not need to re-apply.

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:
Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural

differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed

manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve

shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely

manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and

innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes

responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains

complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the

ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling

environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and

communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p

df

Competencies will be assessed during a competency-based interview.

Other:
Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding

confirmation.

This selection process may be used to staff similar positions in various duty stations.

Recommended candidates will remain eligible to be appointed in a similar position for a period

of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in

the Professional Category of staff members. For this staff category, candidates who are

nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment,

accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No

late applications will be accepted.

How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment

system, by 06 November 2021 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment

system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

Posting period:
From 05.11.2021 to 06.11.2021

No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,

processing, training or other fee). IOM does not request any information related to bank

accounts.

Job Type: Full-time